FAQs · Hoppers Crossing

Clear answers to the questions we hear most.

First visits, parking on Sayers Road, health funds, children's dental, emergencies and comfort options, answered in plain English. If you can't find what you need, our reception team is happy to help on (03) 9749 1178.

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Eight topics, answered below.

Each topic has a short summary and a link to the page with more detail. The full list of questions follows in the same order.

All questions

Your questions, answered.

General information only. For advice about your own teeth, please book an appointment with one of our dentists.

What happens at my first visit?

We start with your medical and dental history and what you would like help with. Your dentist then examines your teeth, gums and bite, taking X-rays only if they are clinically necessary, and explains what they find. If more treatment is recommended, you receive a written plan and estimate to consider in your own time. New patient appointments.

What should I bring to my first appointment?

Please bring your health fund card, a list of any medicines you take and, for children who may be eligible for the CDBS, their Medicare details. Completing our new patient forms before you arrive saves time in the waiting room.

It has been years since my last check-up. Is that a problem?

Not at all. Plenty of people return to the dentist after a long gap, and our focus is on where your teeth and gums are today. We explain our findings without judgement, and you decide what to do and when. Dental examinations.

Who are the dentists at Sayers Dental?

Our dentists are Dr Rashi Gupta, principal dentist, with a special interest in implants, full-arch and cosmetic dentistry; Dr Mehak Chopra, with a special interest in gum health; Dr Damien Zhao, with a special interest in orthodontics; and Dr Ziad Atalla, who provides general and restorative care. All hold general registration with AHPRA. Meet our team.

Where is the practice and is there parking?

You'll find us at 1/483 Sayers Road, Hoppers Crossing, in the Montessori Minds Hoppers Crossing building, with free on-site parking for patients. The practice is an easy drive from Tarneit, Werribee, Truganina, Williams Landing and Point Cook. Get directions.

What are your opening hours?

We are open Tuesday to Saturday and closed on Sundays and Mondays. Current hours, including Saturday times, are listed on our contact page, and online booking is available around the clock.

How do I book an appointment?

Book online at any time through our CareStack booking system, or call (03) 9749 1178 during opening hours. You can also request an appointment and our reception team will contact you to confirm a time.

What if I need to cancel or move my appointment?

Please call us and give us as much notice as possible. Early notice means we can offer the time to someone else, often a patient in pain who needs to be seen soon. We will help you find a new time that suits.

Can I claim on my health fund on the day?

Yes. We use HICAPS, so eligible items can be claimed at the end of your appointment and you pay only the gap. We are a preferred provider for nib, HCF and Westfund. Rebates depend on your policy, so check your level of extras cover if you are unsure.

How much will my treatment cost?

It depends on what you need, so your dentist provides a written estimate after an assessment and before any treatment begins. If anything changes along the way, we explain the new costs and check you are comfortable to continue. Guide prices for new patients.

Do you offer payment plans?

Yes. Plans are available through MediPay, TLC, Zip and Afterpay, each subject to the provider's approval and lending criteria; fees may apply. A payment plan is a form of credit, so we suggest using it only for treatment you need and can comfortably repay. Compare payment options.

When should my child have their first dental visit?

Around the time the first teeth come through, and by about their first birthday, is a good time to start. Early visits are short and gentle, so your child can get used to the chair while we check their teeth and share tips for home care. Children's dentistry.

Do you bulk bill children under the CDBS?

Yes, for eligible children. The Medicare Child Dental Benefits Schedule covers basic dental services for eligible children aged 0 to 17, up to a capped benefit over two calendar years, and does not cover orthodontic or cosmetic treatment. Our team can check eligibility when you book. How the CDBS works.

Can you see me today for a dental emergency?

Call (03) 9749 1178 as early in the day as you can. We keep time for urgent problems such as toothache, a broken tooth or a knocked-out tooth, and will try to see you the same day. What to do in a dental emergency.

What should I do if a dental emergency happens after hours?

When we are closed, go to your nearest hospital emergency department. If you have facial swelling that affects breathing or swallowing, bleeding that will not stop or a serious injury, call 000 or go to an emergency department straight away. For a knocked-out adult tooth, these first-aid steps can help while you seek care.

I feel anxious about dental visits. Can you help?

Yes. Tell us when you book, and we can allow extra time, explain each step before it happens and agree on a signal for you to pause. For some treatments, sedation may also be an option. Managing dental anxiety.

Do you offer sedation or sleep dentistry?

Most treatment is carried out under local anaesthetic, which numbs the area. For suitable patients, sedation options including IV sedation may be available after a medical review, and general anaesthesia for more extensive treatment is arranged after specialist medical review. Your dentist explains the risks of each option first. Sedation dentistry · Sleep dentistry.

How is Sayers Dental connected to Norlane Dental?

Norlane Dental Aesthetics & Implants in Geelong is our sister practice. It was established in 1974 and is also led by principal dentist Dr Rashi Gupta. If you live closer to Geelong, you can contact Norlane on (03) 5278 2666 or visit norlanedental.com.au.

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Begin the conversation

A clinical assessment.

Request an appointment online, or speak with our Hoppers Crossing team directly. We will listen to your concerns, explain what an assessment involves, and find a time that suits you.

Location

Sayers Dental Aesthetics & Implants

1/483 Sayers Road
Hoppers Crossing VIC 3029

Direct line

(03) 9749 1178

Our reception team can help with bookings, questions and urgent appointments.

Hours

Tue to Thu · 9:00am to 5:00pm

Fri · 10:00am to 6:00pm

Sat · 9:00am to 4:00pm

Sun and Mon · Closed

Parking

Free on-site parking

In the Montessori Minds Hoppers Crossing building, a few minutes from Thomas Carr College.